Refund and Returns Policy – Effective Date: October 15, 2024
At Regalxx Hue (regalxxhue.com), we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a flexible refund and returns policy as outlined below.
1. Returns
You have 30 days from the date of receipt to return any item(s) that are unused, unworn, and in their original condition with all tags attached. Items must also be returned in their original packaging.
To initiate a return, please follow these steps:
- Contact our customer service team at [email protected] or call 972-681-4750 to request a return authorization.
- Once approved, we will provide you with detailed instructions on how to return the item(s).
Note: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
2. Refunds
Once we receive and inspect your returned item(s), we will notify you via email regarding the approval or rejection of your refund.
- Approved Refunds: If your return is approved, a refund will be processed to your original payment method within 7-10 business days. Please note that it may take additional time for the credit to appear in your account, depending on your bank or payment provider.
- Partial Refunds: In some cases, only partial refunds may be granted (e.g., if the item is not returned in its original condition, is damaged, or missing parts for reasons not due to our error).
3. Exchanges
If you need to exchange an item for a different size, color, or style, please contact us at [email protected] or call 972-681-4750 within 30 days of receiving your order. Once the exchange is approved, you will need to return the original item before we can send the replacement.
Note: Shipping costs for exchanges are the responsibility of the customer, unless the exchange is due to an error on our part.
4. Non-Returnable Items
Certain items are exempt from being returned, including:
- Gift cards
- Final sale or clearance items
- Items marked as non-returnable at the time of purchase
5. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at [email protected] or call 972-681-4750. We will arrange for a return, replacement, or refund at no additional cost to you.
6. Late or Missing Refunds
If you haven’t received a refund within the expected timeframe, please:
- Check your bank account or credit card statement again.
- Contact your bank or credit card provider as it may take some time for the refund to be officially posted.
If you’ve done all of the above and still have not received your refund, please contact us at [email protected] for further assistance.
7. Contact Us
If you have any questions about our Refund and Returns Policy, please reach out to us at:
- Address: 558 Charla Lane, Mesquite, Texas, United States
- Phone: 972-681-4750
- Email: [email protected]
We are here to help ensure your shopping experience at Regalxx Hue is enjoyable and worry-free!
